DESIGN Library

Refund Policy

We strive to ensure your satisfaction with our products. However, due to the nature of digital goods, we have the following refund policy in place:

• Eligibility for Refunds
• Refunds are granted under the following circumstances:

• File Issues:
• If the downloaded file is corrupted, missing, or not working as described, and we are unable to resolve the issue after reasonable attempts.

• Duplicate Purchase:
• If you accidentally purchase the same product more than once, we will refund the duplicate transaction.

• Non-Refundable Situations
• Refunds will not be issued in the following cases:

• Change of Mind:
• We cannot process refunds if you decide you no longer want the product after downloading it.

• Duplicate Purchase:
• If the product has been used or shared in violation of our licensing terms.

• Download Confirmation:
• Once the product has been downloaded, we cannot offer a refund unless there is a verified technical issue.

• How to Request a Refund
• If you believe you are eligible for a refund, please follow these steps:

• Contact us at support@designpuller.com with your order details (Order ID, product name, and purchase date).
• Describe the issue and include screenshots or other evidence to help us address the problem.
• Our team will review your request and respond within 3-5 business days.

• Resolution Options
• Depending on the issue, we may:

• Offer technical support to resolve the problem.
• Provide a replacement file.
• Issue a refund if no other resolution is possible.

• Contact Us
• For any questions regarding refunds, feel free to contact our support team at support@designpuller.com We’re here to help!